FREQUENTLY ASKED QUESTIONS

  • Storage Questions +

    HOW IT WORKS

    Blue Crates makes it easy to reclaim your space. Just follow these simple steps:

      Schedule
    • Log in to your account at Bluecrates.com and schedule a crate delivery in the time slot that works best for you. Just let us know how many crates, wardrobes, and oversized items you want us to store and we will come to you with the following: Crates, Wardrobes, Crate Locks, and Client Instructions.
    • Pack
    • Take your time and pack your things for us to pick up at your convenience within the next two weeks.
    • After you have packed your items, schedule a pick-up and a member of our team will drop by to pick up your crates.
    • While you pack, be sure to take photos of your stored items and upload them to your account to easily keep track of your belongings.
    • If you like, we’ll wait twenty minutes for you to pack up your things and take them away to storage.
    • Pick-up
    • Once we pick up your crates, we will take them to our securely monitored facility where they will be held until you need your stuff back. To make sure you know your things are safe, we’ll send you an email the moment they arrive in our storage facility.
    • Don’t want to wait to schedule the pick-up? No problem. You can pack your crates while we wait for up to 20 minutes at no additional charge.
    • Swap
    • Unlike other full-service storage companies, we don’t think you should be charged to access your things. That’s why we give you one free swap every month.
    • Sign into your account, schedule a swap, and we will stop by with your crates, let you swap the items you want, and take your crates back to our facility, free of charge. For example, when the sun comes out in June and you don’t want to see that parka and that stack of holiday sweaters for another six months, we’re happy to pick them up and drop off your summer shoes and cabana wear.
    • Final Return
    • If you ever want to take back your belongings and not swap them out with other things, the process is easy. Sign in to your account and choose the crates you want to remove from our storage facility. We will bring you your crates at your scheduled time, give you time to unpack, and take back the empty crates. You just pay a $10.00 flat rate return fee on all crates / wardrobes / oversized items delivered.

    PACKING & STORING

      How big are your crates?
    • Blue Crates are made of high-quality, durable plastic with a weight capacity of 50 lbs. Crates: 27” Long x 17” Wide x 12.5” High. Each crate holds about 2.5 cubic feet. Wardrobes: 27” Long x 20.6” Wide x 48” High.
    • How many crates do I need? How much does each crate hold?
    • We’ll bring as many crates to your home as you think you might need. And don’t worry about ordering too many. We only charge you for the crates that you use. A single crate can hold 12 pairs of shoes, 30 shirts and 10 sweaters, or generally about two dresser drawers’ worth of clothes.
    • Are there weight limits for each crate / wardrobe?
    • Yes. We work out, but mostly just cardio. We ask that each crate or wardrobe weigh no more than 50 pounds when we pick it up.
    • Can I stuff the bottom of my wardrobe?
    • Sort of. We ask that each wardrobe weigh no more than 50 pounds when we pick it up. Wardrobes are intended for those nice coats and garments that you’d rather hang than fold.
    • What about items that don’t fit in crates / wardrobes? Can I keep those with Blue Crates too?
    • Absolutely. Items that will not fit into our crates or wardrobes can still be kept with Blue Crates. We would be more than happy to hang on to your bike, golf clubs, luggage, skis, and other over-sized items. Over-sized within reason of course. We currently do not take furniture or large appliances. If you’re wondering whether an item is too big, just contact us and we can try to work something out.
    • Is there anything Blue Crates won’t take?
      • Living things
      • Perishable items
      • Explosive devices
      • Liquids
      • Illegal substances
      • Delicate breakables
      • Hazardous items of any kind
      • Items that produce odors
      • Any item that may detrimentally affect anything that is outside of the crate/wardrobe (such as the facility, other crates, Blue Crate employees, etc...)
      • We generally do not store large furniture
      • If you are wondering whether or not we are able to store an oversized item, please contact us at support@bluecrates and a member of our team will be in touch.
      Do you take bikes?
    • Yes we do. We will take your bike for $10.00/month.
    • Can I use my own containers or boxes?
    • No, but we do provide all the crates and wardrobes that you need for free. This way we can better ensure that your things will be safe and sound in transit and at our facilities. Each of our crates and wardrobes will be fitted with a locking unique identifier to ensure that your crates remain just as you packed them. If you want to keep your oversized luggage with us, we’re happy to take it for $10/month per bag.
    • Will you wait while I pack my Crates?
    • Yes we will! A Blue Crates Associate will wait for up to 20 minutes while you finish packing and cataloging your things. We do recommend that you begin this process in advance of our arrival to make sure you have enough time to snap photos and write a proper description for those lucky long johns.
    • How do I view my things once they are in storage?
    • Log in to your account to see your crates stored with Blue Crates, as well as any that you have ordered to be swapped or returned. Upload photos of your stored items along with a few notes about what’s inside. This way you can easily recall what you have in each crate and get back the things you need when you need them.
    • Where do you take my stuff? Where is your facility located?
    • Right here in Chicago. Our facility is climate controlled, monitored 24/7/365 and is located right here in Chicago. Your things are always less than 24 hours away.

    SCHEDULING, SWAPPING, & DELIVERY

      What are your delivery hours?
    • We're available for pick up and delivery seven days a week during the following hours:
      • Monday-Thursday: 7am - 8pm
      • Friday: 7am - 6pm
      • Saturday: 10am - 4pm
      • Sunday: 11am - 4pm
      Can I track the status of my crates?
    • Blue Crates will provide email notifications when we pick up or drop off your things at our facilities.
    • How do I swap the contents of my crates?
    • If you want to switch out seasonal items in your crates with new items, we’ll bring you your crates, let you swap out items and return them to storage, for free.
    • How do I get my things back?
    • If you ever want to take back your belongings and not swap them out with other things, the process is easy. Sign in to your account and choose the crates you want to remove from our facility. We will bring you your crates at your scheduled time, give you time to unpack, and take back the empty crates. You just pay a $10.00 flat rate return fee on all crates / wardrobes / oversized items delivered.
    • What if I only want a few of my things back?
    • No problem. Log in to your account and select the specific crate(s) that you want back. Then schedule a delivery and your things will be on their way. When you pack, be sure to take pictures of your stored items and upload them to your account to make sure you know where all of your items are.
    • After Blue Crates delivers my bins, how long can I hold onto them before Blue Crates picks them up?
    • 2 weeks. At Blue Crates we are not charging you to use our crates. Each of our plastic crates is made out of durable plastic and is meant to last. The crates are actually a bit pricey and we ask that you please fill your crates and schedule a pickup within 2 weeks of receipt. If you choose to keep your crates beyond 30 days from receiving them, we will consider this a crate purchase and you will be charged $25 per crate after the 30th day in your possession.
    • Can I leave things with a doorman?
    • Yes you can, if it’s okay with your doorman. Please select this option on the user dashboard when setting up your pickup/delivery.
    • Blue Crates dropped off some of my crates but I would like to have them picked up in stages. Is that possible?
    • Yes it is. We want you to have an adequate amount of time to organize, sort, and pack your possessions. We only ask that you get all crates and wardrobes to us within two weeks of initial delivery.
    • When can I get my crates? How quickly can I get my things back?
    • When you order crates, you will be prompted to select a 1 hour delivery window. Normal delivery times are within 24 hours from time of request, but depending on driver availability, try our nowish option and a Blue Crates representative could be at your door, well, nowish. We deliver 7 days a week. We are happy to drop empty crates off with your doorman if it isn’t a problem at your building. Just be sure to let us know when you schedule your crate delivery.
    • What if there's an emergency and I need my things now?
    • Normal delivery times are within 24 hours from time of request, but depending on driver availability, try our nowish option and a Blue Crates representative could be at your door, well, nowish. In addition, you can always email us at support@bluecrates.com and we’ll do what we can to get you your things when you need them.
    • I moved. Can I have my crates delivered to my new address?
    • We don’t see why not. As long as you are located within our delivery area of Chicago we would be happy to deliver your things to a new address. If you’ve moved out of our area, we’re sad to see you go but send us an email and we’ll see about getting you your things.
    • Can I change or cancel my appointment?
    • You may change or cancel your appointment by simply logging on to your account and doing so. We only ask that you give us notice of at least 4 hours. After that you will be charged a missed delivery fee of $20.
    • What if I don't show for my appointment?
    • If, at the time of your appointment, you are not available or we are not able to access or find the address for your scheduled appointment, and you have not rescheduled or canceled, we will wait 20 minutes while we try to contact you. If after 20 minutes we still have not made contact with you, you will be charged a missed delivery fee of $20.
    • How frequently can I swap out my things?
    • Blue Crates will provide one free swap every month.

    PRICING & BILLING

      What are your prices?
    • Blue Crates offers the following prices per each crate and wardrobe on a monthly subscription plan.
      • Crates: $7.50/month
      • Wardrobes: $15.50/month
      What are your prices for oversized / miscellaneous items?
    • Blue Crates will take certain oversized and miscellaneous items that will not fit into a crate or a wardrobe.
      • Bike: $10.00/month
      • Golf Clubs: $10.00/month
      • Luggage: $10.00/month
      • Skis/Snowboard: $10.00/month
    • If you have an oversized item that is not listed, contact us at support@bluecrates.com and we will happily duscuss whether we can take it and what we will charge. We generally do not take furniture, lamps and large household appliances.
    • Can you go over the details of pickup and delivery pricing?
    • Delivery of new crates and wardrobes is free. Pickup of crates and wardrobes is also free. Blue Crates will provide one free swap every month after your initial pickup. If you would like to end your relationship with Blue Crates, while we will be sad to see you go, we will deliver your crates for a $10 Flat rate return fee.
    • How do I update my billing and contact information?
    • Log in to your account and edit your information under the ‘Settings’ button.
    • What if I don't need all of the crates that Blue Crates dropped off at my place?
    • Not a problem. We will only charge you for the crates that you put items in and keep with us. We will happily come by and pick up your unused crates at no cost to you provided you return them within two weeks of receiving them.
    • What happens if I miss a payment?
    • Don’t worry, we won’t start wearing your clothes. We will charge a $10 late fee if payment is not received within 15 days of the due date. If, after 30 days, you still have not settled up, then we take ownership of your belongings. Want to buy them back? No problem. We will sell them back to you for the price of your outstanding balance and the cost of delivery.
    • Can I cancel my order after I have already received my crates?
    • That is not a problem at all. Just let us know and we will come pick up the crates. Please note that we will charge you for one month of service with Blue Crates.
    • When will I be charged for using Blue Crates?
    • Blue Crates will begin charging you for our services once our crates / wardrobes have arrived at your door. All monthly service charges in the future will commence on the monthly anniversary of the date Blue Crates picks up your crates and brings them to our facility (giving you a free window of up to two weeks to fill your crates). For example, if we drop off empty crates on January 10th and pick them up with your belongings on January 14th, you would be billed for one month on January 10th and all subsequent monthly charges would occur beginning on February 14th and the 14th of each month until you cancel your service.

    INSURANCE

      What kind of insurance do you provide?
    • We provide coverage for up to $150 per bin including transit. The contents of your crates are generally included in your renter’s or homeowner’s insurance policy (or can be added for a nominal fee) and we suggest you check with your insurance agent. Note: The contents of packed luggage are not included in our protection plan. Blue Crates disclaims all liability for anything you put in your own suitcases.

    CONTACT

      What are your deliver hours?
    • We're available for pick up and delivery seven days a week during the following hours:
      • Monday-Thursday: 7am - 8pm
      • Friday: 7am - 6pm
      • Saturday: 10am - 4pm
      • Sunday: 11am - 4pm
      What if I need to get a hold of someone?
    • Email us at support@bluecrates.com and a member of our team will be in touch as quickly as possible. If you have scheduled a pickup or delivery, you will receive an email with additional contact info should you need to speak with a Blue Crates Associate about delivery details.
    • When are you open?
    • Blue Crates is open for business 7 days a week with the exception of the following holidays: New Year’s Day, July 4th, Thanksgiving and Christmas Day.
    • What cities does Blue Crates serve?
    • We are currently serving the greater Chicago area at this time and hope to expand into other urban centers soon. Click here to find out if you live in an area covered by our service. Contact us at support@bluecrates.com to let us know if you want Blue Crates in your city.
    • How do I access my things if the website is down?
    • Please let us know if you are having problems using our website and we will be happy to help get you what you need. Contact us at support@bluecrates.com and we will get right on it.
  • Moves Questions +

    HOW IT WORKS

    Blue Crates Moving Rental is the most convenient and affordable way to take the hassle out of moving. Instead of trudging down to your local hardware store to buy a bunch of cardboard boxes that you have to make, breakdown, and throw away, just use Blue Crates. Our industrial strength crates and wardrobes allow you to order online and have everything brought right to your door, usually for less than the price of cardboard boxes. When you’re finished with your move, we’ll come to your new place and pick up our empty crates and wardrobes (we can also help with your move, furniture included – see Bluecrates.com/moving for details). In addition to being affordable and convenient, our crates and wardrobes are much more durable than those collapsing boxes too, making your things safer in transit.

      Schedule and Dropoff
    • Select the Crate/Wardrobe package that is right for your move. Our packages are designed to provide you with the proper amount of crates and wardrobes for the size of home you’re moving. We also allow you to add crates and wardrobes to your package as needed. Once you have selected a package that’s right for you, simply schedule a time for Blue Crates to drop off your crates, wardrobes, and labels at your current residence and provide us the address where Blue Crates will pick up your empty crates at your new residence.
    • To give yourself enough time to pack we suggest that you schedule your drop off one week before your move and your pick up one week after you have moved to your new place.
    • Pack
    • You know how to do this, but, if you are like most of us and do not want to pack or lift anything, please check out our packing services and flat rate moving services at Bluecrates.com/moving.
    • Pick-up
    • After your move, Blue Crates will come to your new place and pick up your empty crates and wardrobes. If you feel that some of the things you had at your old place don’t really work for your new space, but you would like to keep them, Blue Crates will be happy to take them to our secure, climate controlled facility and store them for you. Each crate can be stored for $7.50 a month, and each wardrobe for $15.50 a month. If you have larger items such as bikes, luggage, or other miscellaneous items, we will store them for $10.00 a month. For more info on storing your extra belongings, please visit www.bluecrates.com.

    PACKING

      How big are your crates?
    • Blue Crates are made of high-quality, durable plastic with a weight capacity of 50 lbs. Crates: 27” Long x 17” Wide x 12.5” High. Each crate holds about 2.5 cubic feet. Wardrobes: 27” Long x 20.6” Wide x 48” High. A single crate can hold 12 pairs of shoes, 30 shirts and 10 sweaters, or generally about two dresser drawers’ worth of clothes. A single wardrobe can hold 20 hanging suits or dresses or 10 winter coats.
    • How many crates do I need? How much does each crate hold?
    • Our packages are designed to provide you with the proper amount of crates and wardrobes for the size of home you are moving. We also allow you to add crates and wardrobes to your package as needed. We’ll bring as many crates to your home as you think you might need. A single crate can hold 12 pairs of shoes, 30 shirts and 10 sweaters, or generally about two dresser drawers’ worth of clothes. A single wardrobe can hold 20 hanging suits or dresses or 10 winter coats.
    • Are there weight limits for each crate / wardrobe?
    • We recommend that you limit each crate or wardrobe to 50 pounds.
    • Can I stuff the bottom of my wardrobe?
    • Sort of. We ask that each wardrobe weigh no more than 50 pounds. Wardrobes are intended for those nice coats and garments that you’d rather hang than fold.

    SCHEDULING & DELIVERY

      What are your delivery hours?
    • We're available for pick up and delivery seven days a week during the following hours:
      • Monday-Thursday: 7am - 8pm
      • Friday: 7am - 6pm
      • Saturday: 10am - 4pm
      • Sunday: 11am - 4pm
      Do I have to be home to accept the delivery of my crates and wardrobes?
    • Yes, we ask that someone 18 years of age or older is present to collect your order.
    • Is there a delivery charge?
    • No, there is no charge for the drop off or pick up of your crates. This is included in the price of our service to you.
    • Is there a pick up fee?
    • No, there is no fee for the pick up of your empty crates and wardrobes.
    • What if I need more than the allotted 2 weeks time my package includes?
    • No problem. Let us know how long you will need our crates and wardrobes for your move and we will be happy to accommodate your request. Additional charges apply.
    • Can I come pick up my crates and wardrobes at Blue Crates?
    • No, there is no fee for the pick up of your empty crates and wardrobes.
    • Is there a pick up fee?
    • No, Let us do the work.
    • Can I leave things with a doorman?
    • Yes you can, if it’s okay with your doorman. Please select this option on the user dashboard when setting up your pickup.
    • How soon can I have my crates and wardrobes dropped off?
    • Depending on delivery availability we should be able to honor your request the day after you schedule.
    • Can I change or cancel my appointment?
    • You may change or cancel your appointment by simply logging on to your account and doing so. We only ask that you give us notice of at least 4 hours. After that you will be charged a missed delivery fee of $20.
    • What if I don't show for my appointment?
    • If, at the time of your appointment, you are not available or we are not able to access or find the address for your scheduled appointment, and you have not rescheduled or canceled, we will wait 20 minutes while we try to contact you. If after 20 minutes we still have not made contact with you, you will be charged a missed delivery fee of $20.

    PRICING & BILLING

      What are the prices for rental packages and a la carte items?
    • Blue Crates has put together the following packages to best suit the needs of each space. The pricing is as follows (each for a two week rental):
      • Studio
        • $99
        • 15 Crates
        • 2 Wardrobes
      • 1 Bedroom
        • $149
        • 25 Crates
        • 4 Wardrobes
      • 2 Bedroom
        • $199
        • 35 Crates
        • 6 Wardrobes
      • 3 Bedroom
        • $249
        • 40 Crates
        • 8 Wardrobes
      • Extra Crates
        • $4
      • Extra Wardrobes
        • $8
      How much is pickup and delivery?
    • Delivery of new crates and wardrobes is free. Pickup of crates and wardrobes is also free.
    • What happens if I go over my allotted two-week rental period?
    • If for some reason you are going to exceed your rental period of two weeks you will be charged for an additional week on the 15th day of rental. This fee is a flat rate and varies from package size as follows:
      • Studio - $20 per additional week.
      • 1 Bedroom - $30 per additional week.
      • 2 Bedroom - $40 per additional week.
      • 3 Bedroom - $60 per additional week.
      What happens if I miss my scheduled drodoff or pickup?
    • If for some reason you think you are going to miss your scheduled delivery we ask that you provide us with 4 hours notice. If for any reason we arrive to dropoff or pick up your crates and you are not there you will be charged a $20.00 fee.
    • When will I be charged for using Blue Crates?
    • Blue Crates will begin charging you for our services once our crates / wardrobes have arrived at your door.

    CONTACT

      What are the prices for rental packages and a la carte items?
    • Blue Crates has put together the following packages to best suit the needs of each space. The pricing is as follows (each for a two week rental):
    • What are your delivery hours?
    • We're available for pick up and delivery seven days a week during the following hours:
      • Monday-Thursday: 7am - 8pm
      • Friday: 7am - 6pm
      • Saturday: 10am - 4pm
      • Sunday: 11am - 4pm
      What if I need to get a hold of someone?
    • Email us at support@bluecrates.com and a member of our team will be in touch as quickly as possible. If you have scheduled a pickup or delivery, you will receive an email with additional contact info should you need to speak with a Blue Crates Associate about delivery details.
    • When are you open?
    • Blue Crates is open for business 7 days a week with the exception of the following holidays: New Year’s Day, July 4th, Thanksgiving and Christmas Day.
    • What cities does Blue Crates serve?
    • We are currently serving the greater Chicago area at this time and hope to expand into other urban centers soon. Click here to find out if you live in an area covered by our service. Contact us at support@bluecrates.com to let us know if you want Blue Crates in your city.
    • How do I access my things if the website is down?
    • Please let us know if you are having problems using our website and we will be happy to help get you what you need. Contact us at support@bluecrates.com and we will get right on it.